At Sublime Coffee we pride ourselves on providing great quality coffee direct to your door.
If for any reason it doesn’t arrive to you in perfect condition or you have received the wrong coffee we will immediately send you a replacement. Being a perishable item you can’t send it back for a refund.
We love talking to our customers and love getting feedback on our coffee, good or bad.
Please contact us at orders@sublimecoffeeroasters.co.nz or phone 0508 SUBLIME.
If you have purchased a non-perishable item off our website eg: an Aeropress and it is faulty we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please contact us to arrange this.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
As mentioned above coffee being a perishable item, it can not be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to contact us at orders@sublimecoffeeroasters.co.nz or phone 0508 SUBLIME and we will arrange exchanges on any of our non-perishable items.
Refunds
In certain situations, we can approve refunds, if this is the case you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.